FutureIT Wiki - Recent changes [en]

The application failed to initialize properly

Trent — Mon, 21 May 2012 01:44:29 GMT

Kwiklook Troubleshooting

Trent — Mon, 21 May 2012 01:20:38 GMT

References:

Support kwiklook Online

Trent — Mon, 21 May 2012 01:17:36 GMT

To Change Which Port kwiklook WebServer Listens On:

Support kwiklook Online

Trent — Mon, 21 May 2012 01:15:31 GMT

Created page with "=Overview= kwiklook Online is a new platform for using kwiklook with a web browser. kwiklook Online consists of a WebServer (kwiklook WebServer) that can run on any Windows PC..."

New page

=Overview=
kwiklook Online is a new platform for using kwiklook with a web browser. kwiklook Online consists of a WebServer (kwiklook WebServer) that can run on any Windows PC or Server.

=Prerequisites=
* [[2009_11_05_-_kwiklook_Upgrade_Version_430|kwiklook Version 4.3.0.709]] installed on kwiklook Server PC.

=Installation=
# [[Kwiklook_Upgrade_Version_430#Downloads|Download kwiklook WebServer.]]
# Unzip to folder '\FutureIT\kwiklook\WebServer'.
# Navigate to the folder '\FutureIT\kwiklook\WebServer' and double-click the 'klws.exe' file.

==To Run kwiklook WebServer as a Windows Service==
#Navigate to the folder '\FutureIT\kwiklook\WebServer' and double-click the 'klws.exe' file.
#On the Windows Task Tray, double-click the kwiklook WebServer icon.
#Click the 'Install and Start as a Service' button. kwiklook WebServer will restart in 60 seconds as a Windows Service.

==To Change Which Port kwiklook WebServer Listens On==
#Navigate to the folder '\FutureIT\kwiklook\WebServer'.
#Open the 'kwiklook.ini' file.
#Add or append the below lines into the 'kwiklook.ini' file, where XX is the Port Number you wish kwiklook WebServer to listen on:

[Web Server]
Port=XX

#Save the file and restart kwiklook WebServer.

=Uninstallation=
# Open Windows Task Manager. End the 'klws.exe' process.
# Delete the entire kwiklook WebServer folder from your '\FutureIT\kwiklook'.

=References=
* [[Kwiklook Troubleshooting|Troubleshooting kwiklook]]

Kwiklook Product Support

Trent — Mon, 21 May 2012 01:04:55 GMT

kwiklook Components:

Kl Online New CMR Page Loading with Text

Trent — Mon, 21 May 2012 01:03:39 GMT

Created page with " '''Reported Fault''' ''"New CMR page is loading with text"'' '''Symptoms''' #Adding a second Corrective Maintenance Request using the 'Maintenance > New CMR' menu item op..."

New page

'''Reported Fault'''

''"New CMR page is loading with text"''

'''Symptoms'''

#Adding a second Corrective Maintenance Request using the 'Maintenance > New CMR' menu item opens the 'New CMR' page with text from the previously added Corrective Maintenance Request.

'''Cause'''

#A bug in the version of kwiklook Online.

'''Remedy'''

#Please [mailto:Support@FutureIT.biz contact the Future IT Support Team] to book in an upgrade to V4.5.0 to fix this issue.

Kwiklook Troubleshooting

Trent — Mon, 21 May 2012 01:03:34 GMT

kwiklook Online:

Kl Online New CMR Loading Old SV

Trent — Mon, 21 May 2012 01:03:11 GMT

Blanked the page

Kl Online New CMR Loading Old SV

Trent — Mon, 21 May 2012 01:02:56 GMT

Created page with " '''Reported Fault''' ''"New CMR page is loading with text"'' '''Symptoms''' #Adding a second Corrective Maintenance Request using the 'Maintenance > New CMR' menu item op..."

New page

Kwiklook Troubleshooting

Trent — Mon, 21 May 2012 00:58:56 GMT

kwiklook Online:

Kl Online Error in Site JavaScript

Trent — Mon, 21 May 2012 00:57:14 GMT

Kl Online Error in Site JavaScript

Trent — Mon, 21 May 2012 00:57:00 GMT

Created page with " '''Reported Fault''' ''"Error in site JavaScript"'' '''Symptoms''' #The above error message appears in your browser when using kwiklook Online. '''Cause''' #Your brows..."

New page

'''Reported Fault'''

''"Error in site JavaScript"''

'''Symptoms'''

#The above error message appears in your browser when using kwiklook Online.

'''Cause'''

#Your browser has chached the incorrect javascript required for the version of kwiklook Online installed on your server.

'''Remedy'''

#Press the 'F5' button in your browser.
#If the problem persists please [mailto:Support@FutureIT.biz contact the Future IT Support Team].

The application failed to initialize properly

Trent — Mon, 21 May 2012 00:53:42 GMT

Kwiklook Troubleshooting

Trent — Mon, 21 May 2012 00:41:50 GMT

kwiklook Online:

Download kwiklook Upgrade Setup Installer

Trent — Fri, 18 May 2012 06:03:47 GMT

Kwiklook Minimum Requirements

Trent — Thu, 17 May 2012 09:28:39 GMT

Minimum Specifications:

How to Perform a Manual Restore of kwiklook

Trent — Tue, 15 May 2012 02:16:36 GMT

Procedure:

How to Perform a Manual Backup of kwiklook

Trent — Tue, 15 May 2012 02:14:28 GMT

Step B. Backup SQL Server Database:

Kwiklook Software Upgrade - What's New?

Trent — Mon, 14 May 2012 03:57:24 GMT

Tours:

@@ Line 9: / Line 9: @@
   '''Cause'''
-#The computer does not have sufficient memory (RAM), is missing a Windows component or does not meet the minimum system requirements.
+#An older version of kwiklook is installed.
-#The computer has faulty memory (RAM).
+#Your workstation does not meet the minimum requirements of kwiklook.
-#The Domain Group Policy causes issues with applications on Windows 7 and Vista workstations.
+#Windows Program Compatibility Assistant (PCA) is stopping kwiklook from running successfully.
-#DEP (Data Execution Prevention) causes issues with applications.
 #Symantec Endpoint Protection causes issues with applications.
 #Sophos Endpoint Protection causes issues with applications.
-#Windows Registry is stopping kwiklook from running successfully.
+#The Domain Group Policy causes issues with applications on Windows 7 and Vista workstations.
   '''Remedy'''
@@ Line 21: / Line 22: @@
 #Upgrade kwiklook to V4.4.0.092 or later. Check your version of kwiklook by clicking Help > About.
 #Check that the workstation meets the [[Kwiklook_Minimum_Requirements|kwiklook minimum requirements]].
-#Log into the workstation as the Domain Administrator and test running kwiklook. If kwiklook runs successfully when logged into the workstation as the Domain Administrator then your Domain Controller settings may be stopping your non-administrator users from running kwiklook successfully.
+#Check the Windows Registry for an entry that can cause kwiklook to stop working:
-#Check the kwiklook Database Connection Parameters to make sure that the SQL Server Connection Parameter uses the IP Address of the SQL Server instead of a UNC path.
+##Click 'Start > Run' (or 'Start > Search Programs and Files' in Windows 7).
-#Install kwiklook or leecareplus on the different partition (or USB stick) on the client workstation.
+##Type in 'regedit' and press enter.
 #Uninstall Symantec Endpoint Protection, or install kwiklook on a different hard drive partition or USB stick.
 #Uninstall Sophos Endpoint Protection, or install kwiklook on a different hard drive partition or USB stick.
 #Run [[Download_Memtest|Memtest]] to check for faulty RAM on the workstation.
 #Remove the workstation from the Domain.
 #Turn Data Execution Prevention off.
 #Re-load Windows on the computer.

@@ Line 27: / Line 27: @@
 * [[DataServer, KioskServer and WebServer Stopping|DataServer, KioskServer and WebServer are stopping randomly.]]
-==mobile kwiklook Troubleshooting - No longer supported==
+==mobile kwiklook Troubleshooting - NO LONGER SUPPORTED==
 * [[Device not matching the session record device]].
 * [[mobile kwiklook Data syncing failed|Data syncing failed]].
@@ Line 33: / Line 33: @@
 =References=
-* [[Support mobile kwiklook|mobile kwiklook]].
+* [[kwiklook Product Support|kwiklook Support]].
-* [[kwiklook Product Support|kwiklook]].
+* [[Support_kwiklook_Online|kwiklook Online Support]].

@@ Line 16: / Line 16: @@
 * [[Support kwiklook EasyTour|kwiklook EasyTour]]
 * [[Support kwiklook Online|kwiklook Online]]
 * [[Support kwiklook Attendance Kiosk Support|kwiklook Attendance Kiosk]]
 =Online Product Documentation=

@@ Line 22: / Line 22: @@
 ==kwiklook Online==
 * [[kl Online Error in Site JavaScript|Error in site JavaScript]]
-* [[kl Online New CMR Loading Old SV|'New CMR' page loading with text]]
+* [[kl Online New CMR Page Loading with Text|'New CMR' page loading with text]]
 ==kwiklook Services==

← Older revision		Revision as of 01:03, 21 May 2012
Line 1:		Line 1:
−	~~'''Reported Fault'''~~

−	~~''"New CMR page is loading with text"''~~
−
−	~~'''Symptoms'''~~
−
−	~~#Adding a second Corrective Maintenance Request using the 'Maintenance > New CMR' menu item opens the 'New CMR' page with text from the previously added Corrective Maintenance Request.~~
−
−	~~'''Cause'''~~
−
−	~~#A bug in the version of kwiklook Online.~~
−
−	~~'''Remedy'''~~
−
−	~~#Please [mailto:Support@FutureIT.biz contact the Future IT Support Team] to book in an upgrade to V4.5.0 to fix this issue.~~

@@ Line 19: / Line 19: @@
 #Open the 'kwiklook.ini' file.
 #Add or append the below lines into the 'kwiklook.ini' file, where XX is the Port Number you wish kwiklook WebServer to listen on:
+##[Web Server]
-[Web Server]
+##Port=XX
 Port=XX
-−
 #Save the file and restart kwiklook WebServer.
 =Uninstallation=
 # Open Windows Task Manager. End the 'klws.exe' process.
-# Delete the entire kwiklook WebServer folder from your '\FutureIT\kwiklook'.
+# Delete the entire 'WebServer' folder from your '\FutureIT\kwiklook' directory.
 =References=
 * [[Kwiklook Troubleshooting|Troubleshooting kwiklook]]

← Older revision		Revision as of 06:03, 18 May 2012
Line 1:		Line 1:
−	kwiklook ~~V430~~ Upgrade ~~Setup~~ Installer ~~is currently in development.~~	+	* [http://www.futureit.biz/downloads/Setup_kwiklookV450_Upgrade.exe kwiklook V450.162 Upgrade Installer]

@@ Line 4: / Line 4: @@
 *Intel Core i5 processor (dual core) or equiv.
 *2gb RAM.
-*100mb Hard Drive space (allow for database growth).
+*200mb Hard Drive space (allow for database growth).
 *Windows XP Professional or above (not Home editions).
 *Microsoft SQL Server 2005 Express Edition or above.

@@ Line 5: / Line 5: @@
 *# A copy of the FutureIT Directory (containing the kwiklook Directory) and a SQL Server Backup of the kwiklook Database i.e. 'kwiklook.bak'.
 ==Procedure==
-# Establish a New Instance of kwiklookInstall kwiklook - A kwiklook Master Setup with Advanced Options (to NOT install SQL 2005 Express) is used to establish directories, create shortcuts, add Registry entries and register ActivX Controls on the new machine.
+# Establish a New Instance of kwiklook - A kwiklook Master Setup with Advanced Options (to NOT install SQL 2005 Express) is used to establish directories, create shortcuts, add Registry entries and register ActiveX Controls on the new machine.
 # Restore Directories - The contents of the FutureIT directory should be restored. Delete the newly installed files and folders in the FutureIT direcrory and replace with the equivalent backed-up files and folders from the *.zip file. If the location of the FutureIT directory is different to the location on the old machine, do not delete / replace KLNET.INI and kwiklook.ini as these files contain the path names to folders in the directory.
 # SQL Server - if a new SQL Server has been established for the kwiklook SQL Database, then it must be configured for kwiklook and the kwiklook Database restored to it.

@@ Line 6: / Line 6: @@
 ==Step A. Shutdown Sessions & Services==
 # Terminate Client Sessions - all kwiklook sessions must be terminated and users locked out during the backup procedure. Users must logoff and shutdown kwiklook. The system Adminstrator can manage this by viewing active Workstation Client sessions running via the 'File | Network' window, Sessions tab. Sessions can be terminated from there and locked out using the 'Deny Login' option. On Terminal Server installations, kwiklook sessions can be viewed and logged off via the 'Security | Users' on the menu bar, in the 'Users' window. The 'Terminate' button will register the User Session as closed but the 'kwiklook.exe' runtime will remain and must then be terminated via Terminal Services Manager.
-# Stopping kwiklook Data Server (klds.exe) Windows Service - The kwiklook Data Server must be stopped. This is done via Windows Services Manager, or in Windows Task Manager.
+# Stopping kwiklook DataServer (klds.exe) Windows Service - The kwiklook DataServer must be stopped. This is done via Windows Services Manager, or in Windows Task Manager.
 ==Step B. Backup SQL Server Database==
-# Perform a backup of the kwiklook SQL database using SQL Server Management Studio. this would normally create a SQL backup file titled kwiklook.bak within SQL Server directories, or your selected destination directory.
+# Perform a full backup of the kwiklook SQL database using SQL Server Management Studio. This would normally create a SQL backup file titled kwiklook.bak within SQL Server directories, or your selected destination directory.
-# Copy kwiklook.bak to the kwiklook Database directory. The Database directory is located the Master FutureIT\kwiklook directory. This is usually on a Server or dedicated machine. The Master FutureIT\kwiklook Directory contains the 'DataServer' and 'Database' Directories. The Master Directory can be located on the network via the 'NetPath=' parameter in the 'KLNET.INI' file stored in the 'C:\kwiklook' directory on any kwiklook Client Workstation. Alternatively, the 'Database=' path in the 'kwiklook.ini' file will also identify the location of the Master Installation.
+# Copy kwiklook.bak to the 'kwiklook\Database\Backup' directory. The Backup directory is located the Master FutureIT\kwiklook\Database directory. This is usually on a Server or dedicated machine. The Master FutureIT\kwiklook Directory contains the 'DataServer', 'WebServer', 'KioskServer' and 'Database' Directories. The Master Directory can be located on the network via the 'NetPath=' parameter in the 'KLNET.INI' file stored in the 'FutureIT\kwiklook' directory on any kwiklook Client Workstation. Alternatively, the 'Database=' path in the 'kwiklook.ini' file will also identify the location of the Master Installation.
 ==Step C. Copy Database Directory to Backup Destination==
 # Once the SQL Server Database backup file has been copied or moved to the kwiklook Database directory, all files required to restore kwiklook exist within the kwiklook Directory.
 # Copy, or compress (*zip) the entire kwiklook directory to your desired backup location.

@@ Line 38: / Line 38: @@
 =Bug Fixes=
 ==kwiklook==
 ====Hazards====
 # Fixed bug that stopped Permission 179 for the Hazard Report Selector from being recognised. (7/03/2012)
 ==kwiklook Online==
 ====Core====
@@ Line 45: / Line 56: @@
 ====Incident Management====
 # Events drop down list is now hidden on the New Incident Report form if no Event records are found. (20/02/2012)
 ====Tours====
 # Fixed filters on Point Log to not show Points that are not in the Point Inventory. (19/04/2012)